SHIPPING & RETURNS
SHIPPING POLICY
1. Order Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic & International Shipping
We ship both locally and internationally. Shipping charges and delivery estimates will be calculated and displayed at checkout based on your location and order weight.
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Domestic Shipping (Within Nigeria): Estimated delivery time is 5–7 business days.
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International Shipping: Estimated delivery time is 7–21 business days, depending on destination and customs clearance.
3. Shipping Rates
Shipping rates are calculated at checkout and depend on your location and selected shipping method. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
4. Order Tracking
Once your order has shipped, you’ll receive a confirmation email with a tracking number and link to monitor your delivery status in real-time.
5. Delays and Customs
Please note that delivery times may be extended during holidays or due to unforeseen circumstances such as natural disasters, courier delays, or customs inspections for international orders.
Buyers are responsible for any customs and import taxes that may apply.
6. Address Accuracy
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at info@lakix.com within 7 days of delivery. We will assist in filing a claim with the courier and, if applicable, provide a replacement or refund.
8. Multiple Shipments
If your order includes multiple items, they may be shipped separately depending on availability. You will receive separate tracking numbers for each shipment if this occurs.
9. Shipping Questions
For any questions regarding shipping or special delivery requests, feel free to reach out to our support team at info@lakix.com.
RETURN & EXCHANGE POLICY
1. Overview
At Thryve Designs, we want you to be completely satisfied with your purchase. However, as each of our products is handcrafted with care and attention to detail, we do not accept returns. Please read our policy carefully before making your purchase.
2. Non-Returnable Items
All items purchased from our website are final sale and cannot be returned or exchanged.
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@lakix.com within 24 hours of receiving your order. In this case, we will provide a free repair or send a replacement at no additional cost, depending on your preference. Please include:
- Photos of the damaged or defective item
- Your order number
- A description of the issue
4. Exchanges
We do not accept exchanges. If you would like to purchase a different product, please place a new order through our website.
5. Gift Orders
If you received a product as a gift and it is damaged or defective, please contact us as soon as possible. We will assist in resolving the issue by offering a replacement or refund, as appropriate.
6. Final Sale Items
Certain items, such as sale items or limited-edition products, are final sale and cannot be returned or exchanged under any circumstances. These items will be clearly marked as "final sale" on the product page.
7. Questions or Concerns
If you have any questions or concerns regarding your purchase, please don’t hesitate to reach out to our customer service team at info@lakix.com. We’re here to help and ensure your satisfaction.
8. Changes to Return Policy
We may update or modify this Return Policy at any time. Any changes will be posted on this page with the updated date.